How do refunds work, and what should I know about deposit refunds on Dabble?
When it comes to refunds on Dabble, it’s essential to understand the process, associated timelines, and applicable terms. Below is a detailed guide to help you.
Refund Eligibility and Terms
Deposited funds in your Dabble account generally need to be played through. This means they are ineligible for withdrawal unless specific criteria are met.
If you choose to withdraw deposited funds without playing through, you must confirm this request with Dabble support. Doing so may result in the forfeiture of any associated promotional funds. It’s advisable to deposit only what you are comfortable using.
Refund Processing Timelines
Refund processing times may vary slightly based on your bank, but the standard timeframe is:
General Refund: Typically take 1-3 business days (Monday to Friday) to be credited back to your original payment method. The method they were sourced from.
Extended Timeframes: In certain scenarios, the process could take up to 5 business days.
It is important to note that refunds are processed during business days only and may be subject to delays depending on your bank's processing schedule. Always monitor your bank account for updates.
Special Cases and Clarifications
If you experience confusion about deposits and withdrawals, here’s how Dabble differentiates them:
Deposit: Adds funds to your Dabble account to be used for wagers.
Withdrawal: Removes funds from your Dabble account to transfer back to your linked payment method.
In cases of mistaken deposits, all funds can be refunded back to the original payment method upon request. Be assured that refunds will be processed expeditiously and typically appear back in your account within the stated timeframe above.
How to Initiate a Refund Request
To initiate a refund:
Contact Dabble support using the in-app customer service option.
Confirm the refund request for the preferred deposit to be returned.
You can contact Dabble’s support team on Live Chat from 09:00 AM CT to 08:00 PM CT or email them via [email protected] for further assistance.
Once the request is confirmed by Dabble, the refund will be processed as per the timeframe mentioned above.
Conclusion
Understanding the refund process ensures you’re better equipped to manage your deposits and withdrawals on Dabble. If you have any concerns about your account, eligibility criteria, or specific transactions, don’t hesitate to contact Dabble support for timely assistance.