How Do I Update My Phone Number on My Dabble Account If I No Longer Have Access to My Previous Phone Number?
If you no longer have access to the phone number registered with your Dabble account, you'll need to verify your identity and prove ownership of the new phone number before the change can be made. Below is a step-by-step guide to help you through the process:
General Requirements for Updating Your Phone Number
To request an update of your phone number on your Dabble account, you must provide the following:
A copy of your photo identification (ID): This should display your full name and match the name on the account.
A recent phone bill: The bill must show your full name and the new phone number you want to link to your account. If you do not have a phone bill under your name, refer to alternative verification methods below.
Alternative Proof of Ownership
If providing a phone bill is not possible (e.g., if your number is prepaid or under someone else's name), Dabble may accept other forms of verification as proof of ownership. These include:
Screenshot from your mobile carrier account: The screenshot should clearly display your name and the new phone number.
Additional identification for verification: In some cases, submitting a selfie holding your ID may be requested to confirm your identity.
Step-by-Step Process for Different Scenarios
Scenario A: You Have the Supporting Documents - Collect a copy of your ID and either a phone bill or a screenshot from your mobile carrier account showing the new phone number. - Submit these documents to Dabble via email or through the in-app chat option.
Scenario B: You Need Guidance or Have No Phone Bill - Contact Dabble's support team via Live Chat from 09:00 AM CT to 08:00 PM CT or email for further assistance. Explain your situation and provide any available documentation requested by the support team.
Important Notes
Verification is essential to ensure the new phone number belongs to you and to prevent unauthorized access to your account.
Landlines, prepaid numbers, VOIP numbers, or numbers in an invalid format are generally not accepted as valid updates.
Any submitted documentation is reviewed manually by the support team, which may take additional processing time.
If you face additional issues or require further assistance, don't hesitate to contact the Dabble support team on Live Chat from 09:00 AM CT to 08:00 PM CT or email via [email protected] for further assistance.