Skip to main content

How can I resolve issues causing failed deposits on Dabble?

Updated this week

How to Resolve Failed Deposit Issues on Dabble

Having trouble with unsuccessful deposits on Dabble? Follow this guide to identify possible causes and resolve your issue:

Common Causes of Deposit Failures

  1. Insufficient funds in the linked account.

  2. Banking issues, such as blocked or declined payments.

  3. Payment processor safety measures to ensure transaction integrity.

  4. Incorrect payment details or outdated app versions.

  5. Internet connection or location services hindering transaction completion.


General Troubleshooting Steps

Before Retrying Your Deposit

  • Ensure your payment method is acceptable (Credit Card, Debit Card, or Apple Pay). Note that Dabble does not accept prepaid cards, Amex, or gift cards.

  • Confirm sufficient account funds.

  • Verify that payment details are accurate.

  • Maintain a stable internet connection during the transaction.

If Payment Shows as Pending

  • Wait for up to 48 hours for funds to be released back into your account by your bank if the transaction appears pending.


Addressing Specific Scenarios

Frequent Failed Attempts

  • Repeated failed transactions can temporarily block further attempts by the payment processor or bank. Wait 24 to 48 hours before attempting again. Excessive failed attempts may flag your account. Use a new card or alternative payment method if needed.

Bank-Related Issues

  • Contact your bank to understand their reasons for declining the payments. Blocks applied by the bank may take 24 hours or more to clear. Ensure no restrictions exist on your linked card.

App Troubleshooting

  • Log out and back into the Dabble app, or uninstall and reinstall the app to refresh session data.

  • Ensure the app is updated to the latest version from Google Play or the App Store.

Location-Based Troubleshooting

  • Enable location services and high-accuracy modes on Android devices. Ensure your device is not in battery saver mode or using mock location services or VPNs. Retry your deposit after completing these steps.


FAQs

What if None of the Above Solutions Works?

  • If the issue still persists, collect a screenshot of the error, and reach out to Dabble's support team for further assistance.

What Should I Do If My Apple Pay Deposit Fails?

  • Update the app, log out and log in again, or try an alternative payment method such as PayID when Apple Pay deposits fail.


Contact your bank and Dabble’s support team for assistance when needed. By following these steps, your deposit issue is likely to be resolved quickly and effectively.

Did this answer your question?