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What should I do if my withdrawal has not been received or is delayed?

Updated this week

Troubleshooting Unreceived or Delayed Withdrawals

If your withdrawal from Dabble has not been received, follow this guide to determine the cause and resolve the issue.

General Withdrawal Timelines

  1. Processing Times: - Withdrawals requested before 4:30 PM EST on business days (Monday-Friday) are processed the same day.

    Withdrawals requested after 4:30 PM EST are processed the next business day.

  2. Manual Bank Linking: - Withdrawals to manually linked accounts typically take up to 3 business days after being marked "Paid", depending on your bank's processing times.

  3. Real-Time Payment (RTP) Enabled Banks: - Transactions via Aeropay to RTP-participating banks can be faster and may clear within 1 hour. Check the RTP eligibility of your bank here.

    Banks, Credit Union's and FinTech's such as Chime outside the RTP netwok can take up to 2 business days to be received.

Identifying the Issue

  1. Check Withdrawal Status: - Log into the Dabble app and verify the status of your withdrawal. Pending, Approved, or Paid.

    If "Pending" or "Approved," the funds have not been sent yet, and no further action is required from you.

    If "Paid," proceed with the steps below.

  2. Verify Bank Details: - Double-check your routing and account numbers for errors. - Incorrect details may result in funds "bouncing back." Dabble will notify you if this occurs.

  3. Check for Outages or Delays: - Holidays or banking system outages can extend processing times.

Resolving Unreceived Withdrawals

  1. Contact AeroPay for a Trace ID: - If funds are marked as "Paid" but not in your account, contact Dabble’s payment provider, AeroPay, at [email protected] to request a Trace ID (receipt number).

  2. Contact Your Bank: - Upon receiving the Trace ID, contact your bank to verify any pending transactions.

  3. Submit Proof (if requested): - Dabble may ask for additional verification documents, such as bank statements, to investigate the issue fully.

    We cannot start to review unreceived fund requests until 10 full business days have passed.

Special Notes

  • System Notifications: - Dabble will notify you via email in case of account discrepancies or "bounced back" funds.

  • Weekends and Holidays: - Any withdrawal requested over weekends or banking holidays begins processing on the next available business day.

If you experience additional delays or require further assistance, Dabble’s Live Chat is available from 08:00am CT to 08:00pm CT or you can email them via [email protected].

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