Refer A Friend
Understanding the Basics of Referral Credits
Referral Code Entry: Referral codes must be entered accurately during the sign-up process. If a referred user does not input the valid referral code at the time of sign-up, the system may not allocate credit correctly.
First Entry Requirement: Referral bonuses are typically granted only after the referred user places their first entry in the app. Without this step, credit cannot be issued.
Account Status: Occasionally, users might face account-related issues due to multiple accounts or policy violations, hindering the receipt of referral credits.
Common Issues and Troubleshooting Steps
1. The Referred User Didn’t Use a Referral Code
If your friend didn’t use your referral code, they can contact Dabble support to verify that you referred them. Upon verification and after placing their first entry, the referral credit will be applied.
2. Funds Were Credited Incorrectly
Sometimes, funds may be credited to an incorrect user if another promo code was used at sign-up. In such cases, contact Dabble’s support team for clarification and potential adjustments. However, credits cannot be reassigned unless verified.
3. Referral Bonus Delays
In cases where referral funds are delayed due to verification or entry placement issues, ensure the referred user has:
Verified their account
Placed their first entry. The funds should typically appear within 30 minutes of meeting all conditions.
4. Expired Referral Funds
Promotional referral credits are subject to expiration, which is 14 days. If credits have expired, they cannot always be restored. It's best to use these funds promptly.
Additional Tips:
Keep a record of your referral code to share exactly with others.
Encourage referred users to double-check their eligibility requirements, including code entry and account activity.
If discrepancies persist, reach out to Dabble’s Customer Support Team with details like a username or email for prompt resolution. You can contact them via Live Chat between 08:00am CT to 08:00pm CT 7 days a week or email at [email protected].
Policy Reminders and Exceptions
Dabble only allows one account per user. Creating multiple accounts to exploit promotional offers can result in permanent account closures.
Promotional amounts and referral bonus policies may change based on current promotions. Any bonus amount discrepancies stem from timing differences in sign-up versus payout dates.
For more details about the referral program, you can also explore Dabble’s official referral guide: Referral Program Help.