How to Complete Account Verification on Dabble
Ensuring your Dabble account is fully verified is essential for unlocking the App's full functionality and features. Here’s a comprehensive guide to completing the verification process successfully.
Verification Through the Dabble Mobile App
Follow these steps to verify your account using the Dabble app:
Initiate Verification Open the app and tap the "Verify Now" button. This will launch the account verification process.
Provide the Required Documents You will be prompted to upload: -
Government-Issued Photo ID (e.g., Driver’s License, Passport) - A selfie for identity confirmation.
Selfie Submission Guidelines To ensure your selfie meets Dabble’s verification standards: - Ensure your entire face is visible, with no coverings such as sunglasses or masks. - Use adequate lighting to make sure your features are clear. - Stand in front of a plain and blank background.
Account Refresh After completing the verification process, log out and log back into the app to refresh your account's status. If issues persist, you may need to redo the steps above.
Delete and Reinstall the App Begin by uninstalling the Dabble app from your device, then downloading and reinstalling it. This step ensures you have the latest version of the app for a seamless experience.
Frequently Asked Questions
Can I Use a Temporary ID for Account Verification?
No, Dabble does not accept temporary IDs for verification. Please submit permanent, valid IDs only.
Can I Verify My Account Using a Foreign Passport?
Yes, foreign passports are accepted for verification. You may be asked to confirm additional details like your full name and date of birth.
Can I Play Tickets While My Account is Under Verification Review?
No, account restrictions remain in place until verification is completed. Once verified, you will receive an email notification, and your account will be fully activated.
Can I Complete Verification Through Chat Support?
No, account verification must be done via the app or through the email instructions provided by Dabble. Chat support cannot process verification requests.
If the in-app verification fails or you encounter any issues, you can reach out to our Customer Support Team via [email protected] to discuss this further or contact them via Live Chat between 08:00am CT to 08:00pm CT 7 days per week.
Failed Verification Attempts
If a verification attempt fails:
Ensure you use valid, non-expired identification.
Provide a clear, high-quality selfie while holding your identification document.
Verification Status Not Updated
If the app does not reflect your verified status after successful submission:
Log out and log back into the app to refresh.
If the issue persists, contact Dabble Support with screenshots of the problem for further assistance.
Selfie or ID Upload Errors
If you encounter technical issues while uploading your selfie or ID:
Confirm that your device camera permissions are enabled. For help, refer to this guide for iPhone or this guide for Android.